Subject: Fwd: Data for March - steer co - April
From: Ashish Dabral <[email-masked]>
To: Ahmed Zoher <[email-masked]>
Date: Tue, 7 Jun 2022 07:33:35 -0700 (MST)

Hi Ahmed, 

I need all these data for make the report. This data is till April-2022. 

Regards, 
Ashish Dabral 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Monday, May 9, 2022 7:39:39 PM 
Subject: Data for March - steer co - April 

Hi Ashish, 

As discussed, request you to share the Steer co data as per the attached PPT. 

	

Order Location 	

April Total 	

Avg : L 3 months Jan - March 	

YTD 

UAE B&M Invoices 	

73,518 	

71,132 	

759,991 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Data for March - steer co - April
From: Maryam Yahya <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Raneem Alqutub <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Sat, 7 May 2022 09:51:30 +0000

External email sender, please take precaution.

Hi Murtaza,

Please find the below as requested. Please let me know if you need anything else.

UAE

Volume

Interaction to Order Ratio

Call to Order Ratio

Email to Order ratio

Chat to Order ratio

Calls SLA %

Calls

Average response time

Average Handling time

Cost per contact

NPS post checkout

NPS post delivery

Abandon %

Call (sec)

Email

Chat (sec)

Target

-

-

-

-

-

85%

10%

00:30

24h

00:30

04:00

50

50

Apr’22

10953

85%

3%

00:16

04:44

Avg. L3M

32299

89%

2%

00:13

04:57

YTD Apr’22

152665

88%

2%

00:13

04:54

UAE

No of calls

Percentage

HBU_Del_Ar

2179

HBU_Stores Inf_Ar

651

HBU_Sales_Ar

58

HBU_Comp_Ar

1682

HBU_Ecom_Ar

959

HBU_Del_En

2515

HBU_Stores Inf_En

109

HBU_Sales_En

97

HBU_Comp_En

1860

HBU_Ecom_En

825

Best Regards,

Maryam Yahya
Operations Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 797275059

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Friday, May 6, 2022 11:30 AM
To: Maryam Yahya
Cc: Raneem Alqutub; Ahmed Zoher
Subject: Data for March - steer co - April

Hi Maryam,

Request you to share the below data

UAE

Volume

Interaction to Order Ratio

Call to Order Ratio

Email to Order ratio

Chat to Order ratio

Calls SLA %

Calls

Abandon %

Average response time

Average Handling time

Cost per contact

NPS post checkout

NPS post delivery

Call (sec)

Email

Chat (sec)

Target

-

-

-

-

-

85%

10%

0:30

24h

0:30

4:00

        50

50

Apr’22

Avg. L3M

YTD Apr’22

UAE

No of calls

Percentage

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>