Subject: Re: Steerco data May
From: Ashish Dabral <[email-masked]>
To: Ahmed Zoher <[email-masked]>
Date: Tue, 7 Jun 2022 07:30:59 -0700 (MST)

Hi Ahmed, 

The data is only for May-2022. For report we need it from July-2021 to till May-2022. 

Regards, 
Ashish Dabral 

From: "Ahmed Zoher" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, June 7, 2022 7:58:26 PM 
Subject: FW: Steerco data May 

HYG 

Thanks, 

	

Ahmed Zoher 

Manager – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Maryam Yahya <[email-masked]> 
Sent: Thursday, June 2, 2022 6:08 PM 
To: Ahmed Zoher <[email-masked]> 
Cc: Murtaza Kutiyanawala <[email-masked]>; Sameer Sadiq <[email-masked]> 
Subject: RE: Steerco data May 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Ahmed, 

You are most welcome, please find the below. 

	

UAE 	

No of calls 	

Percentage 

HBU_Del_Ar 	

6095 	

	

HBU_Stores Inf_Ar 	

1836 	

	

HBU_Sales_Ar 	

196 	

	

HBU_Comp_Ar 	

4630 	

	

HBU_Ecom_Ar 	

2803 	

	

HBU_Del_En 	

7158 	

	

HBU_Stores Inf_En 	

296 	

	

HBU_Sales_En 	

305 	

	

HBU_Comp_En 	

5134 	

	

HBU_Ecom_En 	

2329 	

Best Regards, 

	

Maryam Yahya 
Operations Support Center Associate 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 797275059 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Ahmed Zoher [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Thursday, June 2, 2022 5:03 PM 
To: Maryam Yahya 
Cc: Murtaza Kutiyanawala; Sameer Sadiq 
Subject: RE: Steerco data May 

Hi Maryam, 

Many thanks, can you also provide the below: 

For March April May 

	

UAE 	

No of calls 	

Percentage 

HBU_Del_Ar 	

	

HBU_Stores Inf_Ar 	

	

HBU_Sales_Ar 	

	

HBU_Comp_Ar 	

	

HBU_Ecom_Ar 	

	

HBU_Del_En 	

	

HBU_Stores Inf_En 	

	

HBU_Sales_En 	

	

HBU_Comp_En 	

	

HBU_Ecom_En 	

Thanks, 

	

Ahmed Zoher 

Manager – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Maryam Yahya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 2, 2022 6:00 PM 
To: Ahmed Zoher < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Sameer Sadiq < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Steerco data May 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Ahmed, 

Please find the below as requested. Please let me know if you need anything else. 

	

UAE 	

Volume 	

Interaction to Order Ratio 	

Call to Order Ratio 	

Email to Order ratio 	

Chat to Order ratio 	

Calls SLA % 	

Calls 	

Average response time 	

Average Handling time 	

Cost per contact 	

NPS post checkout 	

NPS post delivery 

Abandon % 	

Call (sec) 	

Email 	

Chat (sec) 

Target 	

- 	

- 	

- 	

- 	

- 	

85% 	

10% 	

00:30 	

24h 	

00:30 	

04:00 	

50 	

50 

May’22 	

	

	

85% 	

3% 	

00:16 	

	

04:36 	

	

	

Avg. L3M 	

	

	

87% 	

2% 	

00:15 	

	

04:44 	

	

	

YTD May’22 	

	

	

87% 	

2% 	

00:14 	

	

04:53 	

	

	

UAE 	

No of calls 	

Percentage 

HBU_Del_Ar 	

1620 	

	

HBU_Stores Inf_Ar 	

514 	

	

HBU_Sales_Ar 	

60 	

	

HBU_Comp_Ar 	

1212 	

	

HBU_Ecom_Ar 	

772 	

	

HBU_Del_En 	

2033 	

	

HBU_Stores Inf_En 	

81 	

	

HBU_Sales_En 	

92 	

	

HBU_Comp_En 	

1473 	

	

HBU_Ecom_En 	

690 	

Best Regards, 

	

Maryam Yahya 
Operations Support Center Associate 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 797275059 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.crystel.co/ | www.crystel.co ] 

[ https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel ] 	

[ https://www.facebook.com/Crystel.co ] 	

[ https://twitter.com/CrystelCo ] 	

[ https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ ] 

From: Ahmed Zoher [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Thursday, June 2, 2022 11:47 AM 
To: Maryam Yahya 
Cc: Murtaza Kutiyanawala; Sameer Sadiq 
Subject: Steerco data May 

Hi Maryam, 

Can you please provide the below data? 

	

UAE 	

Volume 	

Interaction to Order Ratio 	

Call to Order Ratio 	

Email to Order ratio 	

Chat to Order ratio 	

Calls SLA % 	

Calls 

Abandon % 	

Average response time 	

Average Handling time 	

Cost per contact 	

NPS post checkout 	

NPS post delivery 

Call (sec) 	

Email 	

Chat (sec) 

Target 	

- 	

- 	

- 	

- 	

- 	

85% 	

10% 	

0:30 	

24h 	

0:30 	

4:00 		

50 	

50 

May’22 														

Avg. L3M 														

YTD May’22 														

	

UAE 	

No of calls 	

Percentage 

			

Thanks, 

	

Ahmed Zoher 

Manager – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com