Subject: Daily performance summary for LiveSalesman team for Jun 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 09:05:27 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 0 | 1 | 5
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 3 | 0 | 0 | 3
Mohad Kmali | 0 | 5 | 13 | 1 | 19
! Hassan Saeed | 0 | 5 | 0 | 1 | 6
taher Mohammad | 0 | 3 | 6 | 5 | 14
Sultan Motawa | 0 | 0 | 10 | 1 | 11
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 21 | 0 | 12 | 33
Abdullah Abuthnain | 0 | 2 | 73 | 8 | 83
Ali Ibraheem | 0 | 5 | 3 | 0 | 8
Jaber Almarri | 0 | 7 | 22 | 7 | 36
Khaled Sufian | 0 | 7 | 3 | 0 | 10
Nourah Alfhaid | 0 | 4 | 38 | 1 | 43
Sumayah Alfaifi | 0 | 1 | 26 | 0 | 27
Wejdan Alotaibi | 0 | 5 | 26 | 1 | 32
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 56 | 8 | 64
Hasan Nour | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 73 | 277 | 46 | 396

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 21
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 2
| | Delivery Status | 90
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 4
Customer Services Total | | | 140
Live Sales | Pre-Sale | Help in completing the order | 5
| | Promotion guide | 1
Live Sales Total | | | 6
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
No Answer Total | | | 10
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 9
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 51
| | Store Availability | 1
| Policy Related | Return Policy | 1
PreSales Total | | | 54
Grand Total | | | 211

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 3 | 0 | 1 | 0 | 0 | 1 | 5
Doaa Almutawa | 10 | 0 | 2 | 1 | 1 | 7 | 21
Asma Alotaibi | 0 | 1 | 1 | 0 | 1 | 2 | 5
Ali hazzaa | 4 | 1 | 1 | 2 | 6 | 39 | 53
! Hassan Saeed | 1 | 1 | 0 | 0 | 0 | 1 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 7 | 1 | 0 | 2 | 0 | 1 | 11
Mohad Kmali | 1 | 2 | 0 | 0 | 2 | 6 | 11
Abdullah Otaibi | 2 | 0 | 1 | 0 | 1 | 1 | 5
Sultan Motawa | 1 | 0 | 2 | 0 | 0 | 1 | 4
Khaled Sufian | 0 | 2 | 0 | 2 | 0 | 1 | 5
Jaber Almarri | 10 | 0 | 0 | 2 | 2 | 1 | 15
Abdallah Ahmed | 12 | 0 | 2 | 1 | 0 | 1 | 16
Hasan Nour | 2 | 2 | 0 | 0 | 0 | 1 | 5
Abdullah Abuthnain | 7 | 4 | 0 | 0 | 1 | 0 | 12
Jawaher Alfirdaws | 0 | 2 | 0 | 0 | 1 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sumayah Alfaifi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 2 | 3 | 2 | 3 | 0 | 0 | 10
Nourah Alfhaid | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 66 | 21 | 14 | 14 | 16 | 64 | 195

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 0 | 0 | 0 | 1 | 4 | 6
Asma Alotaibi | 0 | 1 | 0 | 0 | 0 | 2 | 3
Nourah Alfhaid | 6 | 1 | 3 | 0 | 1 | 2 | 13
Mohad Kmali | 4 | 0 | 1 | 0 | 0 | 2 | 7
Abdullah Abuthnain | 4 | 1 | 0 | 0 | 0 | 2 | 7
taher Mohammad | 2 | 0 | 0 | 2 | 0 | 0 | 4
Doaa Almutawa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 9 | 0 | 0 | 1 | 0 | 0 | 10
Jawaher Alfirdaws | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 3 | 0 | 1 | 1 | 0 | 0 | 5
Ali Ibraheem | 3 | 1 | 2 | 0 | 0 | 0 | 6
Wejdan Alotaibi | 7 | 1 | 0 | 0 | 0 | 0 | 8
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 49 | 5 | 7 | 6 | 2 | 12 | 81

Please feel free to reach out for any further clarifications.