Subject: Daily performance summary for LiveSalesman team for Jun 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jun 2022 09:01:30 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 0 | 4 | 10
Aws Adra | 0 | 2 | 17 | 0 | 1 | 20
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 3 | 7 | 13 | 0 | 0 | 23
Abu Sufian | 4 | 7 | 37 | 0 | 0 | 48
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 4 | 0 | 0 | 17 | 0 | 21
Gaurav Payal | 0 | 10 | 35 | 0 | 0 | 45
Mohiuddin Lsm | 0 | 9 | 25 | 0 | 15 | 49
Waseem Ahemad . Khan | 0 | 1 | 2 | 0 | 17 | 20
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 2 | 2
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 36 | 130 | 17 | 40 | 245

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 2
| | Damage during delivery | 2
| | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 4
| | Delivery Status | 32
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 27
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 88
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 4
No Answer Total | | | 7
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 7
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | (blank) | 9
| | Pricing | 2
| | Product Specification | 55
PreSales Total | | | 88
Grand Total | | | 184

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 0 | 0 | 0 | 0 | 12
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 0 | 0 | 0 | 0 | 0 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 3 | 2 | 2 | 1 | 12 | 23
Jok Kuol | 6 | 5 | 2 | 0 | 2 | 6 | 21
Alhamzi Mohammed | 2 | 1 | 2 | 1 | 0 | 11 | 17
Abu Sufian | 9 | 4 | 3 | 5 | 2 | 12 | 35
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 6 | 0 | 0 | 4 | 13
Gaurav Payal | 8 | 4 | 1 | 0 | 5 | 11 | 29
Aws Adra | 2 | 0 | 0 | 1 | 0 | 5 | 8
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 0 | 2
Mohiuddin Lsm | 7 | 1 | 2 | 1 | 0 | 0 | 11
Grand Total | 37 | 21 | 18 | 10 | 12 | 62 | 160

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 7 | 8
Waseem Ahemad . Khan | 7 | 1 | 1 | 2 | 2 | 6 | 19
Jok Kuol | 1 | 1 | 5 | 0 | 1 | 4 | 12
Aws Adra | 0 | 0 | 0 | 1 | 1 | 3 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 2 | 0 | 1 | 8
Hasan Nour | 8 | 0 | 0 | 0 | 0 | 1 | 9
Mohiuddin Lsm | 1 | 1 | 1 | 1 | 0 | 0 | 4
Hadeel talal Alshukri | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 3 | 7 | 7 | 5 | 24 | 70

Please feel free to reach out for any further clarifications.