Subject: Tech Support Candidate - AMIT KUMAR SHARMA AMIT
From: AMIT KUMAR SHARMA AMIT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 10:15:13 -0400

| | Tech Support Test

Name | AMIT KUMAR SHARMA AMIT
E-mail | [email-masked]
Phone Number | (91) 7001887122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | KHARAGPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC Technologies | Asset Engineer | | 24000
Previous Employer 1 | Dixit Infotech Services Pvt Ltd | Desktop Support Engineer | 10-June-2021 | 16000
Previous Employer 2 | Precision Techserve Pvt Ltd | System Engineer | 26-June-2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Click on the Button to open the menu panel.

2. Click History and select Clear Recent History

3. In the Time Range to clear: drop-down, select Everything.

4. Below the drop-down menu, select both Cookies and Cache.

5. Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.

2. Need to Check Bluetooth is turned on.

3. Touch and hold Bluetooth .

4. In the list of paired devices, tap and paired the unconnected device.

5. When phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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