Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 6 Jun 2022 04:47:50 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RD717R9LE8 (Anish): The chat was handled pretty well and as per process guidelines and protocols, gathered lead generation details required for the sales team to cb to fulfill his rental request. 

Chat ID: RDW0EOGOF0 (Harsh): Incomplete chat, customer was unresponsive after the initial response however his question/query was answered satisfactory and all details were provided and chat was closed as there was no response from her. 

Chat ID: RCPZMVUA8Q (Anish): When the customer is looking for car rental for less than 30 d ays (1 month) in that case please send the response : Here is a link to all of the vehicles we have to offer during that timeframe. [ https://www.rentacardoha.com/Vehicles?vtId=1&vDet=0&pDt=06/06/2022&pTime=00:00&rDt=06/21/2022&rTime=00:00&resrType=1&vCatId=0&ploc=Al%20Khor%20City&ploc1=&loc=&flight= | https://www.rentacardoha.com/VehiclesvtId=1&vDet=0&pDt=06/06/2022&pTime=00:00&rDt=06/21/2022&rTime=00:00&resrType=1&vCatId=0&ploc=Al%20Khor%20City&ploc1=&loc=&flight= ] Once you've found the car that will work for you, just hit the “Book Now” option and fill out your personal details. From there you'll get a few add-on offers, and then just pick your payment options. You can reserve your car with a credit card or at the counter and then if customer is not satisfied with the answer/not able to book online then advise him reservations number. 

Chat ID : RCAYXJ4LZT (Harsh): Please do not advise customers that we have all the Civic models available as we have only 1 model Honda Civic available instead advise that you can check the models of cars that we have available on the link and provide the link to go to our fleet of cars and check/select cars that he is looking for. 

Chat ID: RC8Y06PFXX (Anis h): When the customer is looking for car rental for less than 30 days (1 month) in that case please send the response : Here is a link to all of the vehicles we have to offer during that timeframe. [ https://www.rentacardoha.com/Vehicles?vtId=1&vDet=0&pDt=06/06/2022&pTime=00:00&rDt=06/21/2022&rTime=00:00&resrType=1&vCatId=0&ploc=Al%20Khor%20City&ploc1=&loc=&flight= | https://www.rentacardoha.com/VehiclesvtId=1&vDet=0&pDt=06/06/2022&pTime=00:00&rDt=06/21/2022&rTime=00:00&resrType=1&vCatId=0&ploc=Al%20Khor%20City&ploc1=&loc=&flight= ] Once you've found the car that will work for you, just hit the “Book Now” option and fill out your personal details. From there you'll get a few add-on offers, and then just pick your payment options. You can reserve your car with a credit card or at the counter and then if customer is not satisfied with the answer/not able to book online then advise him reservations number. 

Thanks and Regards, 
Amit