Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 6 Jun 2022 03:24:22 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RC6YKNAUHX (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC7Y1QCGOZ (Harsh ): Incomplete c hat, customer left the chat after a few responses and lead generation details could not be gathered. 

Chat ID : RCBZFKL5JF (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCDZ4XCLQM (Anish ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RDD0O3HERL (Anish ): Incomplete c hat, customer left the chat before advising about activities that he would like to do while travelling and customer's question regarding vaccine requirement was not answered, please answer customer's queries or questions before going ahead with lead generation details. 

Chat ID : RDF0XJVEKT (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RDH02SK5UJ (Harsh ): Incomplete c hat, customer left the chat after initial response. 

Chat ID : RDH09TLPSI (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit