Subject: Daily performance summary for LiveSalesman team for Jun 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Jun 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 0 | 2 | 0 | 10 | 28
Aws Adra | 0 | 2 | 30 | 0 | 4 | 36
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 4 | 16 | 0 | 1 | 21
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 3 | 0 | 0 | 0 | 17 | 20
Jok Kuol | 14 | 0 | 0 | 0 | 0 | 14
Abu Sufian | 0 | 10 | 37 | 0 | 0 | 47
Gaurav Payal | 0 | 6 | 40 | 0 | 0 | 46
Waseem Ahemad . Khan | 0 | 1 | 1 | 1 | 5 | 8
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 33 | 23 | 126 | 1 | 37 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 7
| | Delivery Status | 33
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Refunds after Return | 1
Customer Services Total | | | 65
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 4
| No Answer | (blank) | 1
No Answer Total | | | 8
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 2
| | Store Location | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 13
| | Product Specification | 44
PreSales Total | | | 67
Grand Total | | | 141

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 0 | 0 | 0 | 0 | 9
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 13 | 0 | 0 | 0 | 0 | 0 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 4 | 2 | 3 | 1 | 1 | 13 | 24
Jok Kuol | 2 | 5 | 2 | 0 | 2 | 6 | 17
Alhamzi Mohammed | 6 | 3 | 0 | 2 | 0 | 10 | 21
Abu Sufian | 12 | 2 | 4 | 4 | 3 | 11 | 36
Mosab Mohammed Abdalla Nasreldin | 1 | 5 | 4 | 0 | 1 | 3 | 14
Gaurav Payal | 6 | 3 | 0 | 4 | 2 | 10 | 25
Aws Adra | 4 | 0 | 0 | 1 | 2 | 5 | 12
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 0 | 2
Mohiuddin Lsm | 0 | 3 | 1 | 1 | 0 | 0 | 5
Grand Total | 35 | 23 | 14 | 13 | 13 | 59 | 157

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 7 | 8
Waseem Ahemad . Khan | 2 | 2 | 2 | 0 | 2 | 6 | 14
Jok Kuol | 1 | 3 | 3 | 0 | 1 | 4 | 12
Aws Adra | 1 | 0 | 0 | 2 | 2 | 2 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 2 | 0 | 1 | 8
Hasan Nour | 12 | 1 | 0 | 0 | 0 | 1 | 14
Mohiuddin Lsm | 1 | 1 | 0 | 1 | 0 | 0 | 3
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 7 | 5 | 6 | 6 | 23 | 70

Please feel free to reach out for any further clarifications.