Subject: Daily performance summary for LiveSalesman team for Jun 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Jun 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 7 | 16 | 2 | 25
Abdullah Otaibi | 0 | 3 | 10 | 4 | 17
Doaa Almutawa | 0 | 0 | 55 | 19 | 74
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 12 | 0 | 6 | 18
Ali hazzaa | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 1 | 0 | 0 | 1
Asma Alotaibi | 0 | 12 | 29 | 2 | 43
Hasan Nour | 0 | 2 | 0 | 0 | 2
Jaber Almarri | 0 | 8 | 33 | 0 | 41
Khaled Sufian | 0 | 1 | 5 | 0 | 6
Sumayah Alfaifi | 0 | 5 | 32 | 1 | 38
Wejdan Alotaibi | 0 | 5 | 38 | 0 | 43
Malek Hosan | 0 | 0 | 3 | 0 | 3
Grand Total | 1 | 58 | 221 | 34 | 314

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 87
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 105
Live Sales | Pre-Sale | Help in completing the order | 17
Live Sales Total | | | 17
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 56
| | Store Location | 1
| | Website/App Issues | 3
| Policy Related | Return Policy | 2
PreSales Total | | | 62
Grand Total | | | 190

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 0 | 1 | 2 | 1 | 0 | 1 | 5
Ali hazzaa | 2 | 2 | 1 | 6 | 5 | 38 | 54
Doaa Almutawa | 21 | 4 | 2 | 5 | 0 | 6 | 38
Asma Alotaibi | 6 | 2 | 1 | 1 | 0 | 2 | 12
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohad Kmali | 2 | 0 | 0 | 0 | 1 | 5 | 8
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 1 | 4
taher Mohammad | 5 | 0 | 2 | 2 | 2 | 1 | 12
Hasan Nour | 2 | 1 | 1 | 1 | 0 | 1 | 6
Sultan Motawa | 5 | 2 | 0 | 0 | 0 | 1 | 8
Khaled Sufian | 2 | 0 | 1 | 0 | 0 | 1 | 4
Jaber Almarri | 0 | 3 | 3 | 2 | 0 | 1 | 9
Abdallah Ahmed | 5 | 3 | 1 | 0 | 1 | 0 | 10
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 1 | 0 | 3
Sumayah Alfaifi | 2 | 0 | 0 | 1 | 1 | 0 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdullah Otaibi | 4 | 2 | 0 | 1 | 0 | 0 | 7
Wejdan Alotaibi | 3 | 2 | 0 | 1 | 0 | 0 | 6
Nourah Alfhaid | 0 | 3 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 69 | 26 | 14 | 21 | 12 | 60 | 202

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 0 | 1 | 2 | 2 | 1 | 8
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 6 | 0 | 0 | 0 | 0 | 3 | 9
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 2 | 1 | 5
Nourah Alfhaid | 1 | 2 | 0 | 0 | 1 | 2 | 6
Mohad Kmali | 1 | 1 | 0 | 0 | 0 | 1 | 3
Jaber Almarri | 8 | 0 | 1 | 1 | 0 | 0 | 10
Jawaher Alfirdaws | 1 | 0 | 1 | 1 | 0 | 0 | 3
taher Mohammad | 1 | 0 | 1 | 1 | 0 | 0 | 3
Ali Ibraheem | 2 | 3 | 1 | 0 | 0 | 0 | 6
Wejdan Alotaibi | 6 | 1 | 2 | 0 | 0 | 0 | 9
Khaled Sufian | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 6 | 0 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 8 | 7 | 5 | 5 | 9 | 73

Please feel free to reach out for any further clarifications.