Subject: Daily performance summary for LiveSalesman team for Jun 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Jun 2022 09:01:29 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 18 | 0 | 0 | 0 | 2 | 20
Aws Adra | 0 | 3 | 30 | 0 | 8 | 41
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 2 | 10 | 46 | 0 | 0 | 58
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 0 | 0 | 0 | 12
Alhamzi Mohammed | 0 | 5 | 27 | 0 | 0 | 32
Waseem Ahemad . Khan | 0 | 5 | 29 | 0 | 8 | 42
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 28 | 28
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 23 | 132 | 0 | 46 | 233

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 34
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Refund for Other reason | 1
Customer Services Total | | | 80
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 3
| No Answer | (blank) | 2
No Answer Total | | | 8
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| Policy Related | (blank) | 1
| Product Related | (blank) | 9
| | Product Specification | 38
PreSales Total | | | 56
Grand Total | | | 145

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 4 | 1 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 11 | 0 | 0 | 0 | 0 | 0 | 11
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 23 | 1 | 0 | 0 | 0 | 0 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 5 | 2 | 3 | 1 | 1 | 14 | 26
Jok Kuol | 5 | 5 | 0 | 2 | 1 | 5 | 18
Alhamzi Mohammed | 4 | 2 | 0 | 2 | 0 | 10 | 18
Abu Sufian | 9 | 4 | 2 | 4 | 3 | 11 | 33
Mosab Mohammed Abdalla Nasreldin | 6 | 6 | 0 | 0 | 1 | 3 | 16
Gaurav Payal | 4 | 2 | 3 | 3 | 2 | 10 | 24
Aws Adra | 2 | 0 | 0 | 1 | 3 | 4 | 10
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 3 | 0 | 1 | 0 | 0 | 5
Grand Total | 36 | 24 | 8 | 16 | 11 | 58 | 153

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 7 | 8
Waseem Ahemad . Khan | 3 | 1 | 2 | 0 | 2 | 6 | 14
Jok Kuol | 2 | 6 | 0 | 1 | 0 | 4 | 13
Aws Adra | 1 | 0 | 1 | 3 | 1 | 2 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 0 | 1 | 3
Hasan Nour | 12 | 1 | 0 | 0 | 0 | 1 | 14
Mohiuddin Lsm | 4 | 2 | 0 | 1 | 0 | 0 | 7
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 10 | 4 | 7 | 4 | 23 | 71

Please feel free to reach out for any further clarifications.