Subject: Tech Support Candidate - ABHISHEK SINGH
From: ABHISHEK SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jun 2022 22:55:12 -0400

| | Tech Support Test

Name | ABHISHEK SINGH
E-mail | [email-masked]
Phone Number | (+91) 8700664038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Crossing Republik
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Azure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES LTD | SENIOR SOFTWARE ENGINEER | 4TH JULY 2022 | 25000
Previous Employer 1 | Raising infotech pvt ltd | Associate | 07 Dec 2020 | 18725
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting Steps:-
1. Restart your Device.
2.Make sure the internet connection is working.
3. Check if the website is down for everybody or just you.
4. Try clearing cookies and cache you are trying to access the website from the browser.
5. Please Make sure is there any pop up block is popping while accessing the website then turn on allow accessing the website.
6. Try uninstalling the browser and install it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:-
1. First turn on the bluetooth speaker.
2. Go to setting on your phone then turn on the bluetooth.
3. After turning on the bluetooth on your phone you will find the name of bluetooth speaker.
4. Click on the name appeared in the list and it will connect to your bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I always try to be positive and motivated, I have good knowledge of Microsoft Azure, service now ticketing tool apart from window troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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