Subject: Tech Support Candidate - Akram Khan
From: Akram Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jun 2022 08:18:42 -0400

| | Tech Support Test

Name | Akram Khan
E-mail | [email-masked]
Phone Number | (+91) 8810413860
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Windows Server and Virtual Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infovision Pvt. Ltd | Desktop Support Engineer L2 | 2 Months Notice Period | 17k
Previous Employer 1 | Sutherland Global Service | Airlines Auditor | NA | 15k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connection
Check proxy settings
Check anti-virus blockage
And you search from organization network first you take internet approval from your reporting manager

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Bluetooth option and turn on Bluetooth option in phone and turn on Bluetooth speaker then you can see your Bluetooth speaker device in your phone then you connect
What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adopt to any situation. I have a passion for success and goal oriented demeanor that would puch me to accomplish my set tasks.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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