Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 4 Jun 2022 03:46:09 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RCUWFPRTD4 (Jason ): Incomplete c hat, customer left the chat before providing lead generation details and also missed to ask about the duration of the tour/trip that the customer was planning about. 

Chat ID : RCWWAWITZM (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit