Subject: Daily performance summary for LiveSalesman team for Jun 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jun 2022 09:05:31 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 8 | 0 | 0 | 8
Sultan Motawa | 0 | 0 | 7 | 2 | 9
taher Mohammad | 0 | 2 | 17 | 2 | 21
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 2 | 0 | 1 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 6 | 17 | 0 | 23
Ali Ibraheem | 0 | 3 | 0 | 0 | 3
Asma Alotaibi | 0 | 4 | 27 | 2 | 33
Sumayah Alfaifi | 0 | 2 | 24 | 1 | 27
Wejdan Alotaibi | 0 | 5 | 4 | 0 | 9
Doaa Almutawa | 0 | 0 | 25 | 6 | 31
Khaled Sufian | 0 | 0 | 0 | 1 | 1
Grand Total | 1 | 34 | 121 | 15 | 171

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 32
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 46
Live Sales | Pre-Sale | Help in completing the order | 12
| | Help placing new order | 4
Live Sales Total | | | 16
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 19
| | Payment Methods | 1
| | Promo Code | 1
| | Website/App Issues | 2
| Policy Related | Delivery Time | 1
| | Return Policy | 1
| Product Related | Product Specification | 1
PreSales Total | | | 26
Grand Total | | | 92

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 0 | 1 | 1 | 0 | 0 | 1 | 3
Ali hazzaa | 3 | 1 | 0 | 7 | 4 | 36 | 51
Doaa Almutawa | 8 | 0 | 5 | 1 | 0 | 6 | 20
Asma Alotaibi | 5 | 1 | 0 | 1 | 0 | 2 | 9
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohad Kmali | 2 | 0 | 0 | 0 | 1 | 5 | 8
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 1 | 4
Hasan Nour | 2 | 1 | 2 | 0 | 0 | 1 | 6
Abdullah Otaibi | 2 | 0 | 0 | 1 | 0 | 1 | 4
Khaled Sufian | 3 | 1 | 0 | 0 | 0 | 1 | 5
Jaber Almarri | 4 | 2 | 1 | 2 | 0 | 1 | 10
Jawaher Alfirdaws | 2 | 0 | 0 | 1 | 1 | 0 | 4
taher Mohammad | 4 | 0 | 3 | 1 | 3 | 0 | 11
Sumayah Alfaifi | 1 | 0 | 1 | 0 | 1 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 2 | 1 | 0 | 1 | 0 | 0 | 4
Wejdan Alotaibi | 5 | 1 | 1 | 0 | 0 | 0 | 7
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 5 | 1 | 0 | 0 | 0 | 0 | 6
Sultan Motawa | 7 | 1 | 0 | 0 | 0 | 0 | 8
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 60 | 11 | 15 | 16 | 10 | 59 | 171

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 4 | 1 | 0 | 0 | 0 | 1 | 6
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 3 | 5
Abdullah Abuthnain | 5 | 0 | 0 | 0 | 2 | 1 | 8
Nourah Alfhaid | 2 | 2 | 0 | 0 | 1 | 1 | 6
Ali hazzaa | 1 | 1 | 0 | 2 | 2 | 0 | 6
Jaber Almarri | 0 | 0 | 1 | 1 | 0 | 0 | 2
Jawaher Alfirdaws | 1 | 0 | 0 | 1 | 0 | 0 | 2
taher Mohammad | 0 | 0 | 1 | 1 | 0 | 0 | 2
Wejdan Alotaibi | 2 | 3 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 22 | 8 | 2 | 5 | 5 | 7 | 49

Please feel free to reach out for any further clarifications.