Subject: Daily performance summary for LiveSalesman team for Jun 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jun 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 3 | 6 | 0 | 0 | 15
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 2
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 27 | 5 | 15 | 0 | 1 | 48
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 7 | 7
Amir Aziz | 9 | 0 | 0 | 0 | 0 | 9
Abu Sufian | 0 | 5 | 22 | 0 | 0 | 27
Aws Adra | 0 | 1 | 14 | 0 | 1 | 16
Gaurav Payal | 0 | 4 | 31 | 0 | 0 | 35
Waseem Ahemad . Khan | 0 | 3 | 7 | 0 | 0 | 10
Mohiuddin Lsm | 0 | 0 | 2 | 0 | 8 | 10
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 42 | 21 | 97 | 2 | 17 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (HH) | 4
| | Delivery Status | 20
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Return Request Initiation | 2
Customer Services Total | | | 51
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 3
No Answer Total | | | 4
PreSales | (blank) | (blank) | 4
| Other Enquiry | Store Availability | 12
| | Store Location | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 8
| | Combo | 1
| | Product Specification | 38
PreSales Total | | | 65
Grand Total | | | 120

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 6 | 0 | 0 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 17 | 0 | 0 | 0 | 0 | 0 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 4 | 4 | 1 | 3 | 2 | 13 | 27
Jok Kuol | 10 | 2 | 0 | 2 | 1 | 5 | 20
Alhamzi Mohammed | 4 | 0 | 1 | 1 | 1 | 9 | 16
Abu Sufian | 6 | 4 | 0 | 3 | 3 | 10 | 26
Mosab Mohammed Abdalla Nasreldin | 8 | 4 | 0 | 0 | 1 | 3 | 16
Gaurav Payal | 8 | 1 | 2 | 3 | 2 | 10 | 26
Aws Adra | 0 | 0 | 1 | 1 | 4 | 3 | 9
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 0 | 2
Mohiuddin Lsm | 5 | 1 | 1 | 0 | 0 | 0 | 7
Grand Total | 45 | 16 | 6 | 15 | 14 | 54 | 150

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 2 | 5 | 8
Waseem Ahemad . Khan | 2 | 3 | 0 | 0 | 2 | 6 | 13
Jok Kuol | 4 | 2 | 0 | 1 | 0 | 3 | 10
Aws Adra | 0 | 1 | 2 | 1 | 1 | 2 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 0 | 1 | 3
Hasan Nour | 5 | 0 | 0 | 0 | 1 | 0 | 6
Mohiuddin Lsm | 6 | 0 | 0 | 1 | 0 | 0 | 7
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 6 | 4 | 4 | 7 | 19 | 58

Please feel free to reach out for any further clarifications.