Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 3 Jun 2022 03:13:47 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RC9TPW0MCK (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCFURSG2CM (Jason ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCHUKZECSZ (Harsh): Incomplete c hat, customer was unresponsive after few responses and hence the chat was closed and lead generation details could not be gathered so that we could send the details to our travel expert to plan upcoming vacation for the customer. 

Chat ID : RCKV3B8ZJ9 (Jason ): Chat was handled pretty well and as per process guidelines and expectations. Gave deatils to the travel agent as per required. 

Chat ID : RCKVGE05IX (Harsh ): Incomplete c hat, customer left the chat after initial response which was not answered for more than 2 minutes. Please answer the chats within 30 seconds to 1 minute or send an initial response once there is a response from customer so that he is aware that someone is there to help him. 

Missed chat : RCKVGE05IX (no response after customer's response for more than 2 minutes and then customer left the chat) 

Thanks and Regards 
Amit