Subject: Daily performance summary for LiveSalesman team for Jun 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Jun 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 8 | 0 | 2 | 10
Jok Kuol | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 19 | 9 | 28
! Hassan Saeed | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 0 | 3 | 5
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 2
Abdallah Ahmed | 0 | 9 | 0 | 9 | 18
Abdullah Abuthnain | 0 | 4 | 48 | 2 | 54
Ali hazzaa | 0 | 1 | 2 | 2 | 5
Asma Alotaibi | 0 | 0 | 68 | 4 | 72
Jawaher Alfirdaws | 0 | 13 | 16 | 2 | 31
Khaled Sufian | 0 | 0 | 15 | 2 | 17
Nourah Alfhaid | 0 | 7 | 16 | 0 | 23
taher Mohammad | 0 | 3 | 7 | 2 | 12
Hasan Nour | 0 | 0 | 0 | 2 | 2
Grand Total | 0 | 51 | 191 | 39 | 281

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 3
| | Delivery Status | 33
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Product issue | 1
| | Return Request Initiation | 1
Customer Services Total | | | 93
Live Sales | Pre-Sale | Help in completing the order | 5
| | Help placing new order | 2
Live Sales Total | | | 7
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Product Related | Product Specification | 1
PreSales Total | | | 1
Grand Total | | | 102

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 1 | 2 | 0 | 0 | 0 | 1 | 4
Ali hazzaa | 4 | 2 | 1 | 9 | 5 | 35 | 56
Doaa Almutawa | 7 | 2 | 3 | 1 | 1 | 6 | 20
Asma Alotaibi | 5 | 0 | 0 | 0 | 0 | 2 | 7
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 2 | 5
Mohad Kmali | 0 | 0 | 0 | 0 | 3 | 4 | 7
Hasan Nour | 4 | 1 | 1 | 1 | 1 | 1 | 9
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 11 | 0 | 1 | 1 | 0 | 1 | 14
Abdullah Otaibi | 2 | 0 | 0 | 1 | 0 | 1 | 4
Khaled Sufian | 2 | 1 | 0 | 0 | 0 | 1 | 4
Abdullah Abuthnain | 2 | 1 | 0 | 0 | 0 | 1 | 4
Jaber Almarri | 5 | 3 | 0 | 3 | 1 | 0 | 12
Jawaher Alfirdaws | 2 | 0 | 0 | 1 | 1 | 0 | 4
taher Mohammad | 2 | 2 | 2 | 2 | 1 | 0 | 9
Sumayah Alfaifi | 0 | 0 | 1 | 0 | 1 | 0 | 2
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 4 | 0 | 0 | 1 | 0 | 0 | 5
Wejdan Alotaibi | 1 | 2 | 2 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 8 | 1 | 0 | 0 | 0 | 0 | 9
Grand Total | 63 | 18 | 11 | 21 | 14 | 60 | 187

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 4 | 1 | 0 | 1 | 0 | 2 | 8
Ali hazzaa | 0 | 0 | 1 | 1 | 2 | 1 | 5
Mohad Kmali | 3 | 0 | 0 | 0 | 0 | 1 | 4
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 2 | 2
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 2 | 3
Abdullah Abuthnain | 5 | 1 | 0 | 0 | 2 | 2 | 10
Nourah Alfhaid | 8 | 0 | 0 | 0 | 1 | 1 | 10
Jaber Almarri | 0 | 1 | 0 | 1 | 0 | 0 | 2
Jawaher Alfirdaws | 4 | 0 | 0 | 1 | 0 | 0 | 5
taher Mohammad | 0 | 1 | 1 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 3 | 2 | 0 | 0 | 0 | 0 | 5
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 6 | 2 | 4 | 5 | 12 | 63

Please feel free to reach out for any further clarifications.