Subject: Daily performance summary for LiveSalesman team for Jun 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Jun 2022 09:01:31 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 7 | 10 | 0 | 4 | 37
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 11 | 4 | 8 | 0 | 7 | 30
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 4 | 1 | 0 | 0 | 0 | 5
Amir Aziz | 1 | 0 | 0 | 7 | 0 | 8
Alhamzi Mohammed | 0 | 3 | 20 | 0 | 2 | 25
Gaurav Payal | 0 | 6 | 45 | 0 | 1 | 52
Mohiuddin Lsm | 0 | 3 | 14 | 0 | 0 | 17
Waseem Ahemad . Khan | 0 | 5 | 19 | 0 | 3 | 27
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 3 | 3
Grand Total | 32 | 29 | 116 | 7 | 20 | 204

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 22
| Delivery Related | Day of Delivery - Status | 7
| | Delivery Status | 23
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 2
| | System errors | 1
Customer Services Total | | | 69
No Answer | No Answer | No Answer | 7
No Answer Total | | | 7
PreSales | (blank) | (blank) | 10
| Other Enquiry | Offers | 1
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 1
| Product Related | Product Specification | 26
PreSales Total | | | 44
Grand Total | | | 120

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 6 | 0 | 1 | 0 | 0 | 0 | 7
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 0 | 0 | 0 | 0 | 12
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 24 | 0 | 1 | 0 | 0 | 0 | 25

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 5 | 4 | 0 | 3 | 2 | 13 | 27
Jok Kuol | 9 | 0 | 0 | 4 | 1 | 6 | 20
Alhamzi Mohammed | 5 | 0 | 2 | 0 | 2 | 9 | 18
Abu Sufian | 7 | 2 | 5 | 2 | 1 | 10 | 27
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 0 | 0 | 2 | 3 | 17
Gaurav Payal | 9 | 4 | 0 | 6 | 0 | 12 | 31
Aws Adra | 0 | 1 | 2 | 1 | 3 | 3 | 10
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 0 | 2
Mohiuddin Lsm | 9 | 0 | 1 | 0 | 0 | 0 | 10
Grand Total | 56 | 11 | 10 | 18 | 11 | 57 | 163

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 2 | 5 | 8
Waseem Ahemad . Khan | 5 | 2 | 0 | 2 | 0 | 6 | 15
Jok Kuol | 10 | 0 | 0 | 2 | 0 | 3 | 15
Aws Adra | 0 | 1 | 2 | 1 | 1 | 3 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 1 | 0 | 1 | 0 | 3
Hasan Nour | 3 | 0 | 0 | 0 | 1 | 0 | 4
Mohiuddin Lsm | 6 | 0 | 2 | 1 | 0 | 0 | 9
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 24 | 4 | 6 | 7 | 5 | 20 | 66

Please feel free to reach out for any further clarifications.