Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 10:07:40 -0400

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (91) 8745058956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 135 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infotech | Sr Technical Analyst | Na | 21130
Previous Employer 1 | Derma Matrimony | Technical Support | 08-01-2055 | 20000
Previous Employer 2 | Quess Corp | System Engineer | 30-04-5 2017 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For rectify the issue. I'm will try below mentioned troubleshooting steps:
1. Check internet connectivity
2. Firewall or proxy settings
3. Modem/Router
4. Clean Cache and Cookies
5. Restart the machine
6. Ping Google in command for Connectivity check
7. might be issue with website so will check the another website as well

These are most troubleshooting step which we performed when any websites are not opening

Please list the steps to connect a Bluetooth speaker to your mobile phone. | For connect the Bluetooth Speaker with mobile first we will enable the Bluetooth of mobile and start seach for nearby bluetooth devices. Once the specific device found in search, we will select that. After this we will get a popup for pair the device with mobile. Once it paired menas the connection is established

What according to you makes you a good candidate for customer service or technical support job?

A candidate should have some personal ethics and attiquetes to deal with customer.
1. Politness
2. Soft spoken
3. Good communication skills.
4. Listen customer issue carefully for understand that what is main issue which customer is facing
5. Calm and patienceful

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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