Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 2 Jun 2022 03:24:16 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RC1SVWEOD1 (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC2S3XRG6S (Jason ): Incomplete c hat, customer left the chat after initial response. 

Chat ID : RC2SCYVBCB (Jason): Chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations however missed to answer customer's question related to Covid protocols restrictions and protocols. 

Chat ID : RC2SEYJHG0 (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC2TW0P412 (Jason ): Incomplete c hat, no response from the customer at all and then he left the chat. 

Chat ID : RC3TK2MK0G (Jason): Chat was handled pretty well and as per process guidelines and expectations. Answered travel agent's questions and queries. 

Chat ID : RC4TT851KL (Harsh ): Incomplete c hat, customer left the chat before providing few details necessary however most of the lead generation details were already gathered. 

Chat ID : RC5T69JXH8 (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC6TJGNR7D (Harsh): Chat was handled pretty well and as per processguidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC6TMHG3PO (Harsh): Chat was handled pretty well and as per processguidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC7T3JJCH1 (Harsh ): Incomplete c hat, customer left the chat after few responses. 

Chat ID : RC7T9KJ573 (Harsh ): Incomplete c hat, customer left the chat after a few reponses however the response for Covid restrictions need to be specific and should ask for the location that he was looking to plan a trip. 

No missed/abandoned chats. 

Thanks and Regards 
Amit