Subject: Tech Support Candidate - Manish Singh
From: Manish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 02:19:17 -0400

| | Tech Support Test

Name | Manish Singh
E-mail | [email-masked]
Phone Number | (201301) 9560366560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, sector - 51
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | IT support engineer | 10 April 2022 | 15000
Previous Employer 1 | Digital berge | Digital marketing | Na | 10000
Previous Employer 2 | Infotachus | Digital marketing | Na | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - first check the internet connectivity.
Step 2 - if connectivity is Ok then will go to IP and Proxy settings.
Step 3 - then reload or refresh the web page or browser.
Step 4 - then issue will be fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - power on the Bluetooth speaker.
Step 2 - put on the Bluetooth mode.
Step 3 - then open the Bluetooth option on mobile and ON it.
Step 4 - click on search for device.
Step 5 - then pair to the desired Bluetooth speaker.
Step 6 - then it will be connect.

What according to you makes you a good candidate for customer service or technical support job? | As I have more then 2 year of experience on Technical field and I really love to work with technical devices.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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