Subject: Daily performance summary for LiveSalesman team for Jun 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 10 | 1 | 0 | 11
Sultan Motawa | 0 | 0 | 23 | 5 | 28
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 1 | 14 | 4 | 19
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 5 | 0 | 1 | 6
Abdallah Ahmed | 0 | 26 | 0 | 11 | 37
Ali Ibraheem | 0 | 8 | 22 | 1 | 31
Asma Alotaibi | 0 | 2 | 36 | 1 | 39
Jaber Almarri | 0 | 6 | 12 | 5 | 23
Jawaher Alfirdaws | 0 | 3 | 17 | 0 | 20
Nourah Alfhaid | 0 | 7 | 22 | 2 | 31
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 0 | 0 | 36 | 10 | 46
Wejdan Alotaibi | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 69 | 184 | 41 | 294

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 49
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 41
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 3
| | Return item not received | 1
Customer Services Total | | | 113
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 3
No Answer Total | | | 4
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 26
| Policy Related | Return Policy | 2
| Product Related | Product Specification | 3
PreSales Total | | | 35
Grand Total | | | 152

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 3 | 2 | 0 | 0 | 0 | 1 | 6
Ali hazzaa | 1 | 4 | 0 | 4 | 5 | 36 | 50
Doaa Almutawa | 13 | 7 | 1 | 0 | 5 | 5 | 31
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 2 | 3
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 0 | 0 | 0 | 0 | 3 | 5 | 8
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 7 | 0 | 1 | 0 | 0 | 1 | 9
Khaled Sufian | 1 | 0 | 0 | 0 | 1 | 1 | 3
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 9 | 1 | 2 | 2 | 1 | 0 | 15
Jawaher Alfirdaws | 1 | 1 | 0 | 2 | 0 | 0 | 4
taher Mohammad | 0 | 3 | 1 | 3 | 0 | 0 | 7
Sumayah Alfaifi | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Otaibi | 3 | 0 | 0 | 3 | 0 | 0 | 6
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 2 | 0 | 0 | 1 | 0 | 0 | 3
Hasan Nour | 2 | 2 | 0 | 1 | 0 | 0 | 5
Wejdan Alotaibi | 2 | 2 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 53 | 24 | 5 | 19 | 15 | 54 | 170

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 7 | 0 | 0 | 1 | 0 | 2 | 10
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 4 | 6
Abdullah Abuthnain | 3 | 1 | 0 | 0 | 1 | 3 | 8
Mohad Kmali | 3 | 0 | 0 | 0 | 1 | 1 | 5
Doaa Almutawa | 1 | 0 | 1 | 2 | 0 | 2 | 6
Asma Alotaibi | 1 | 0 | 0 | 0 | 1 | 1 | 3
Nourah Alfhaid | 7 | 0 | 0 | 0 | 1 | 1 | 9
Wejdan Alotaibi | 8 | 1 | 0 | 0 | 1 | 0 | 10
Jaber Almarri | 1 | 2 | 0 | 1 | 0 | 0 | 4
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdullah Otaibi | 1 | 0 | 1 | 0 | 0 | 0 | 2
taher Mohammad | 0 | 2 | 1 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 37 | 6 | 4 | 5 | 7 | 14 | 73

Please feel free to reach out for any further clarifications.