Subject: Daily performance summary for LiveSalesman team for Jun 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Jun 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 6 | 26 | 0 | 0 | 40
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 12 | 4 | 8 | 0 | 17 | 41
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 2 | 4 | 38 | 0 | 5 | 49
Amir Aziz | 5 | 0 | 0 | 7 | 0 | 12
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 2 | 10 | 0 | 0 | 12
Gaurav Payal | 0 | 7 | 31 | 0 | 0 | 38
Mohiuddin Lsm | 0 | 4 | 12 | 0 | 12 | 28
Malek Hosan | 0 | 0 | 0 | 6 | 0 | 6
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 9 | 9
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 27 | 125 | 13 | 44 | 237

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 4
| | Delivery Status | 44
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 5
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 76
Mattress Related | Post-Sales | Returns and Free Trial | 3
Mattress Related Total | | | 3
No Answer | No Answer | (blank) | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 2
| | Store Availability | 4
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 52
PreSales Total | | | 64
Grand Total | | | 150

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 1 | 0 | 0 | 0 | 0 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 5 | 1 | 0 | 2 | 2 | 13 | 23
Jok Kuol | 7 | 0 | 1 | 3 | 1 | 5 | 17
Alhamzi Mohammed | 2 | 1 | 0 | 0 | 2 | 8 | 13
Abu Sufian | 10 | 1 | 4 | 2 | 2 | 9 | 28
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 0 | 0 | 2 | 3 | 14
Gaurav Payal | 9 | 2 | 4 | 2 | 2 | 10 | 29
Aws Adra | 1 | 1 | 0 | 2 | 3 | 2 | 9
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 0 | 2
Mohiuddin Lsm | 7 | 1 | 0 | 0 | 0 | 0 | 8
Grand Total | 50 | 7 | 9 | 13 | 14 | 51 | 144

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 2 | 5 | 8
Aws Adra | 0 | 2 | 0 | 0 | 3 | 3 | 8
Waseem Ahemad . Khan | 7 | 0 | 0 | 4 | 0 | 6 | 17
Jok Kuol | 15 | 0 | 0 | 2 | 0 | 3 | 20
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 1 | 0 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mohiuddin Lsm | 10 | 1 | 2 | 0 | 0 | 0 | 13
Abu Sufian | 4 | 0 | 0 | 0 | 0 | 1 | 5
Hadeel talal Alshukri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 4 | 3 | 7 | 7 | 20 | 80

Please feel free to reach out for any further clarifications.