Subject: Assigned to Group - Virtual App stops polling
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 22:18:04 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Virtual App stops polling Environment:  Production  Version:  1.17 (410)  Severity:  High  Paired Studio ID  a5c2L00001KkfBsQAJ  Device Id:  86BC5BCE-E417-4372-A36C-60E924DAA4DF  Description:  The Virtual App polls the Virtual Backend for an undetermined time ( sometimes on a fresh install, roughly 1 hour and overnight ), then stops polling the Virtual Backend and sending analytics.   To replicate    Start monitoring logs with a proxy & analytics ( mix panel / Kibana )    Open the App ( fresh install perhaps )    Login to scheduler, create a timetable and wait unto 7min for the timetable to appear in the App    Monitor app over 24 hour period to determine when polling stops    When Scheduler stops displaying the new Timetable, confirm if polling has stopped    * NOTE : executing the APP diagnostics feature does successfully sync the timetable, DO NOT use the d
 iagnostics feature to resolve the issue that stops polling such that the issue can be identified. https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5624