Subject: Tech Support Candidate - Abhinay Upadhyay
From: Abhinay Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 14:58:56 -0400

| | Tech Support Test

Name | Abhinay Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 9971461381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Supported SaaS product on Salesforce App Exchange (Sales after support), Reviews (Video and Text Testimonials), Worked for EMEA and APAC clients.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 360 Degree Cloud Technologies | Techno Functional Executive | 4th April 2020 | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below mentioned steps to troubleshoot the issue:
1. First of all I will try by implementing https://
2. Check the internet connection or LAN and the check the speed of the same.
3. Clear the cache and history of the browser.
4. Try opening the same link on any other browser.
5. Restart the laptop.
6. There are some URLs which don't open when there is secured connections.
7. At last if everything is working fine and there is issue with only URL, then I will see the error code and try to make google search and to possible resolutions to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below steps should be followed:
1. Turn on the Bluetooth in mobile phone.
2. Go to Bluetooth settings and turn on the visibility.
3. Refresh so that the device name should be visible.
4. Click on the same so that the device can get connected.
5. It will show one code on the mobile and after confirming the Bluetooth gets connected.

What according to you makes you a good candidate for customer service or technical support job?

The reasons are as follows:
1. In my previous job I worked as a Technical Functional Executive.
2. My job role was to go on the call with Sales Rep and client to configure the required apps in client's org and to answer all the queries related to apps, configurations and getting the client onboarded.
3. Giving demos of apps to client and ask them for review over Salesforce App Exchange so that we can analyze our app and make the necessary changes according to client needs.

On personal level I think interacting with customers to ask about the product and make the necessary changes according to client's requirement is a nice thing.

Every time a ticket gets assigned to a Technical guy should acknowledge the ticket so that the client gets assurance that someone is working on my issue.

From all the above points I think I'm good fit for a Customer Service or Technical Support Job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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