Subject: Re: Sachin Tariyal - Sick Leave
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 1 Jun 2022 06:20:51 -0700 (MST)

Hi Heta, 

He is a little slow but learning the project as it is only a week since he has gone live on tickets. The bad rating he received is for Ismaels ticket which he closed 222538. The bad rating was because of a misunderstanding with cutsomer over a call with Ismael however, Ismael called the customer back to clarify what he discussed with him. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, June 1, 2022 3:34:10 PM 
Subject: RE: Sachin Tariyal - Sick Leave 

Hi Pritish, 

Thank you for the information. 

Could you please share some insights to his performance, as he has received only 1 CSAT ratings and no positive ratings at all? 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Project Manager, Global Support and Service 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

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From: Pritish Nandi <[email-masked]> 
Sent: 1. juni 2022 10:51 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: Sachin Tariyal - Sick Leave 

		

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Hi Heta, 

Just to update you that Sachin Tariyal took a sick leave today. Other English agents will handle his tickets. 

Regards, 

Pritish Nandi