Subject: Tech Support Candidate - Shoaib Alam
From: Shoaib Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 07:56:07 -0400

| | Tech Support Test

Name | Shoaib Alam
E-mail | [email-masked]
Phone Number | (91) 8800738007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | CCE | 26th May 2022 | 42672
Previous Employer 1 | Genpact Headstrong capital markets | Consultant | 19th July 2019 | 39700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and see if you are able to open any other website.
If you are able to open other sites it means that the internet connection is fine and there is an issue with (www.ndtv.com).

Please try to launch the same with another browser. If you are able to open it in another browser, then you will need to clear the cache of the current browser and then launch again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Ensure that Bluetooth speaker is turned on with Bluetooth mode mode enabled on it.
Open Bluetooth by click on Bluetooth icon on mobile phone, then turn on the Bluetooth.
Click on plus icon sign to pair a new device.
Once you see the speaker in available devices, then select it and it will be connected and paired.

What according to you makes you a good candidate for customer service or technical support job?

Good process knowledge.
Ability to understand the issue and provide the most relevant solution.
Ability to effectively communicate the steps to the customer so that there is no ambiguity.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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