Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 1 Jun 2022 03:26:00 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RC8RO7EQOX (Jason): The chat was handled pretty well and as per process guidelines and protocols, gathered lead generation details required for the sales team to cb to fulfill his rental request and also advised about the mandatory credit card required to get the rental. 

Chat ID: RC2QRK2IQS (Anish): The chat was handled pretty well and as per process guidelines and protocols, answered customer's questions/queries regarding rent-a-car service and other policies as required. 

Chat ID: RC3NDDMJFR (Harsh): The chat was handled absolutely well and as per process guidelines and protocols, answered customer's queries/questions and also advised him about the link on how to book the rental online on the website. 

Chat ID: RC2NLAANON (Anish): The chat was handled pretty well and as per process guidelines and protocols, answered customer's questions/queries regarding rent-a-car service and other policies and requirement to book a rental however missed to ask initially if he would like to book a car on rent with/without driver? 

Chat ID: RC0MBWH0UB (Anis h): C hat was handled pretty well and as per process guidelines and protocols, answered customer's queries and gathered lead generation details required to escalate the request to sales team for fulfilling rent request however missed to ask if customer would like to rent the car with/without driver? 

Thanks and Regards, 
Amit