Subject: Tech Support Candidate - Gaurav Shah
From: Gaurav Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 02:48:50 -0400

| | Tech Support Test

Name | Gaurav Shah
E-mail | [email-masked]
Phone Number | (+91) 9891091732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corp | Senior engineer | Current |
Previous Employer 1 | Javin it | Senior engineer | 29/01/2021 |
Previous Employer 2 | Veserv it | Desktop engineer | 1/04/2021 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check the website properly with internet connectivity
Re-inter website
Clear cookies and temp file
Remove unwanted extension
Will restart the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on BT on phone and on speaker too
Pair both device with each other
Successful connection

What according to you makes you a good candidate for customer service or technical support job? | Experience and skills. And problems handling skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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