Subject: Tech Support Candidate - Md Yuduf
From: Md Yuduf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 02:18:37 -0400

| | Tech Support Test

Name | Md Yuduf
E-mail | [email-masked]
Phone Number | (91) 6204525534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shaheen Bagh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iPacesetters solution Pvt | Sr System Administrator | 02/05/2018 | 38000
Previous Employer 1 | Pc Solution Pvt.Ltd | Costumer support executive | 20/10/2009 |
Previous Employer 2 | Allied Digital services Pvt.ltd | Costumer | 27/10/2008 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will ask to user check you internet connection.
I will confirm correct website name.
I will ask to check other website is opening or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth and
What according to you makes you a good candidate for customer service or technical support job? | As customer service sertified to the user.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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