Subject: Daily performance summary for LiveSalesman team for May 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for May 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 2
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 5 | 9 | 2 | 16
Ali Ibraheem | 0 | 3 | 24 | 1 | 28
Sultan Motawa | 0 | 1 | 32 | 9 | 42
Nourah Alfhaid | 0 | 5 | 19 | 1 | 25
Wejdan Alotaibi | 0 | 9 | 9 | 1 | 19
Hasan Nour | 1 | 2 | 0 | 1 | 4
Amir Aziz | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 4 | 19 | 1 | 24
Asma Alotaibi | 0 | 3 | 26 | 0 | 29
Doaa Almutawa | 0 | 8 | 30 | 8 | 46
Jaber Almarri | 0 | 0 | 8 | 3 | 11
Jawaher Alfirdaws | 0 | 1 | 23 | 0 | 24
Khaled Sufian | 0 | 1 | 1 | 0 | 2
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 0 | 6 | 0 | 6
Sumayah Alfaifi | 0 | 0 | 38 | 0 | 38
Grand Total | 1 | 44 | 244 | 29 | 318

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 66
| Delivery Related | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 73
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 164
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Help placing new order | 1
Live Sales Total | | | 2
No Answer | (blank) | (blank) | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 33
| | Website/App Issues | 1
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 2
PreSales Total | | | 43
Grand Total | | | 215

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 4 | 0 | 1 | 0 | 0 | 1 | 6
Ali hazzaa | 1 | 4 | 2 | 4 | 3 | 38 | 52
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Doaa Almutawa | 13 | 5 | 2 | 2 | 3 | 4 | 29
Asma Alotaibi | 0 | 0 | 1 | 0 | 1 | 2 | 4
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohad Kmali | 2 | 0 | 0 | 1 | 2 | 4 | 9
Khaled Sufian | 2 | 0 | 0 | 2 | 0 | 4 | 8
Abdullah Abuthnain | 4 | 0 | 0 | 2 | 0 | 1 | 7
Jaber Almarri | 9 | 0 | 4 | 0 | 1 | 0 | 14
Hasan Nour | 2 | 1 | 0 | 1 | 0 | 0 | 4
taher Mohammad | 2 | 2 | 0 | 3 | 0 | 0 | 7
Jawaher Alfirdaws | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Otaibi | 0 | 0 | 1 | 1 | 0 | 0 | 2
Sumayah Alfaifi | 1 | 1 | 0 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 1 | 0 | 0 | 0 | 2
Sultan Motawa | 6 | 1 | 0 | 0 | 0 | 0 | 7
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 51 | 14 | 12 | 20 | 10 | 58 | 165

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 4 | 0 | 1 | 0 | 0 | 2 | 7
Ali hazzaa | 3 | 0 | 0 | 2 | 2 | 4 | 11
Abdullah Abuthnain | 5 | 0 | 0 | 0 | 1 | 3 | 9
Mohad Kmali | 1 | 0 | 0 | 0 | 2 | 1 | 4
Doaa Almutawa | 1 | 2 | 1 | 1 | 1 | 2 | 8
Asma Alotaibi | 0 | 0 | 0 | 0 | 1 | 1 | 2
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 1 | 2
Nourah Alfhaid | 4 | 0 | 1 | 1 | 2 | 0 | 8
Wejdan Alotaibi | 14 | 0 | 0 | 0 | 1 | 0 | 15
Jawaher Alfirdaws | 2 | 0 | 0 | 1 | 0 | 0 | 3
Jaber Almarri | 2 | 0 | 1 | 0 | 0 | 0 | 3
Khaled Sufian | 2 | 0 | 1 | 0 | 0 | 0 | 3
Abdullah Otaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 2 | 2 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 41 | 6 | 6 | 5 | 10 | 14 | 82

Please feel free to reach out for any further clarifications.