Subject: Daily performance summary for LiveSalesman team for May 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Jun 2022 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for May 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 5 | 37 | 0 | 0 | 58
Aws Adra | 0 | 3 | 18 | 0 | 0 | 21
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 4 | 4
Amir Aziz | 4 | 0 | 0 | 5 | 0 | 9
Jok Kuol | 7 | 5 | 9 | 0 | 12 | 33
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 6 | 16 | 0 | 5 | 27
Gaurav Payal | 0 | 6 | 22 | 0 | 3 | 31
Mohiuddin Lsm | 0 | 2 | 2 | 0 | 7 | 11
Waseem Ahemad . Khan | 0 | 4 | 11 | 0 | 8 | 23
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 31 | 115 | 5 | 39 | 218

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 13
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 1
| | Delivery Status | 38
| | Partial Delivery | 2
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refund for Other reason | 2
| | Return Request Initiation | 1
Customer Services Total | | | 79
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 10
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Store Availability | 5
| Policy Related | (blank) | 1
| | Delivery Cost | 1
| | Return Policy | 1
| Product Related | (blank) | 2
| | Product Specification | 37
PreSales Total | | | 53
Grand Total | | | 144

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 3 | 0 | 0 | 1 | 0 | 0 | 4
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 0 | 0 | 8
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 1 | 0 | 1 | 0 | 0 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 8 | 7 | 1 | 4 | 2 | 11 | 33
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 7 | 0 | 0 | 2 | 2 | 13 | 24
Jok Kuol | 4 | 0 | 4 | 0 | 1 | 5 | 14
Alhamzi Mohammed | 0 | 2 | 0 | 0 | 4 | 7 | 13
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 1 | 1 | 3 | 10
Gaurav Payal | 7 | 0 | 4 | 2 | 2 | 10 | 25
Aws Adra | 2 | 1 | 0 | 2 | 3 | 1 | 9
Syed Ataullah | 0 | 0 | 3 | 2 | 0 | 0 | 5
Mohiuddin Lsm | 3 | 3 | 0 | 0 | 0 | 0 | 6
Grand Total | 36 | 13 | 12 | 13 | 15 | 51 | 140

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 3 | 4 | 8
Aws Adra | 0 | 2 | 0 | 2 | 1 | 3 | 8
Waseem Ahemad . Khan | 10 | 0 | 2 | 4 | 0 | 6 | 22
Jok Kuol | 5 | 0 | 1 | 1 | 0 | 3 | 10
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 1 | 0 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mohiuddin Lsm | 2 | 1 | 1 | 0 | 0 | 0 | 4
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 1 | 4
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 6 | 4 | 8 | 7 | 18 | 65

Please feel free to reach out for any further clarifications.