Subject: Tech Support Candidate - Arpita Nayak
From: Arpita Nayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 12:12:25 -0400

| | Tech Support Test

Name | Arpita Nayak
E-mail | [email-masked]
Phone Number | (955) 6199491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Cuttack
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first we should refresh the page.
We have to make sure cookies are enabled.
We should clear cache or cookies.
We should make sure the browser is updated.
We should restart the web browser.
Or else we should try in another web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth in the speaker
And on the phone.
Pair the bluetooth and wait for it to connect and play the music.

What according to you makes you a good candidate for customer service or technical support job?

I have the necessary technical skills.
Interpersonal skills
Communication skills and as well the problem solving skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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