Subject: Tech Support Candidate - DILKUSH BAIRWA
From: DILKUSH BAIRWA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 10:07:24 -0400

| | Tech Support Test

Name | DILKUSH BAIRWA
E-mail | [email-masked]
Phone Number | (91) 8094304844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Karauli
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS office, MS excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2. Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
3. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
4. Make sure search results load properly.
5. If the result says that It's not just you, that means the site is down for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.There can be a number of reasons why Bluetooth won't connect
2. it could be a physical issue such as the devices are too far apart, one of the devices has a low battery, or not in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | First of all, I think is experience, I can have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, the conversation with a positive personality will always be a good factor to any job.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

| |