Subject: Tech Support Candidate - Mokshad Upreti
From: Mokshad Upreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 08:42:20 -0400

| | Tech Support Test

Name | Mokshad Upreti
E-mail | [email-masked]
Phone Number | (91) 8800652473
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi 110092
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | i energizer | Game advisor | 31 dec 2021 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If website is not working
1 Try to clear browser cache
2 Make sure Javascript is enabled.
3 Check DNS settings.
4 Use a VPN service.
5 Check your extensions.
6 Change from HTTPS to HTTP.
7 If the error still persist try to open website on a different browser.
8 If it still shows error check if the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Swipe down from the top of the screen.
2 Touch and hold Bluetooth .
3 Tap Pair new device. If you don't find pair new device, check under "Available devices" or tap More, Refresh.
4 Tap the name of the Bluetooth device you want to pair with your device.
5 Follow the on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Customer service is basically giving assistance to the people who buy or use company's products.
I believe that I have the all the desired qualities that makes me a good candidate.
I believe all the other candidates are equally qualified as I am however what sets me apart is my patience level.
I can remain calm in tough situations and also I understand the politeness that is required in this job role.
I enjoy communicating and helping others which is one of my strengths.
Also my knowledge in techical background makes me much more competitive for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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