Subject: Colo Chat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 31 May 2022 04:52:55 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RCVQWGEH18 (Anish): Chat was handled pretty well and as per process guidelines, however the response should be given to the customer after his question/query and not before that. Please make sure we reply to customer's after they post their queries in the chat window. 

Chat ID: RCTQE01510 (Harsh): Chat was handled pretty well and as per process guidelines and specifications.Answered customer's queries/questions promptly. 

Chat ID: RCOPOBTYAX (Jason): Chat was handled absolutely well and as per process guidelines and specifications.Answered customer's queries and questions promptly and advised him what to do as per the situation. 

Chat ID: RC8M37WO8J (Harsh): Chat was handled extremely well and as per process guidelines and specifications.Answered all customer's queries and questions and gathered lead generation details required to send to the sales team so that they could assist the customer with his requirements. 

Chat ID: RC5LNRZJY9 (Harsh): Chat was handled really well and as per process guidelines and protocols and anwered all customer's queries. Answered all customer's queries and questions and gathered lead generation details required to send to the sales team so that they could assist the customer with his requirements. 

No Missed or Abandoned chats. 

Thanks and Regards 
Amit