Subject: Daily performance summary for LiveSalesman team for May 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for May 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
taher Mohammad | 0 | 2 | 12 | 1 | 15
Sultan Motawa | 0 | 0 | 15 | 2 | 17
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 7 | 2 | 0 | 9
Nourah Alfhaid | 0 | 3 | 19 | 2 | 24
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 0 | 10 | 0 | 0 | 10
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 9 | 0 | 3 | 12
Abdullah Abuthnain | 0 | 1 | 51 | 2 | 54
Ali Ibraheem | 0 | 6 | 8 | 1 | 15
Jaber Almarri | 0 | 3 | 16 | 5 | 24
Jawaher Alfirdaws | 0 | 3 | 28 | 0 | 31
Khaled Sufian | 0 | 2 | 13 | 4 | 19
Mohad Kmali | 0 | 5 | 7 | 1 | 13
Sumayah Alfaifi | 0 | 1 | 38 | 0 | 39
Hasan Nour | 0 | 0 | 0 | 1 | 1
Grand Total | 1 | 55 | 209 | 22 | 287

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 42
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 69
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 128
Live Sales | Pre-Sale | Help in completing the order | 7
| | Help placing new order | 5
Live Sales Total | | | 12
No Answer | (blank) | (blank) | 2
No Answer Total | | | 8
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 1
| | Store Location | 1
| Product Related | Product Specification | 5
PreSales Total | | | 9
Grand Total | | | 157

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 2 | 1 | 0 | 1 | 0 | 1 | 5
Doaa Almutawa | 17 | 3 | 0 | 4 | 3 | 4 | 31
Asma Alotaibi | 0 | 0 | 1 | 0 | 1 | 3 | 5
Ali hazzaa | 4 | 1 | 4 | 3 | 3 | 40 | 55
! Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 2 | 3
Abdallah Ahmed | 3 | 0 | 0 | 0 | 1 | 1 | 5
Mohad Kmali | 0 | 0 | 0 | 1 | 2 | 5 | 8
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Khaled Sufian | 2 | 0 | 0 | 2 | 2 | 5 | 11
Sultan Motawa | 2 | 3 | 2 | 0 | 0 | 1 | 8
Abdullah Abuthnain | 3 | 0 | 2 | 0 | 0 | 1 | 6
Jaber Almarri | 9 | 2 | 1 | 0 | 3 | 0 | 15
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 1 | 0 | 0 | 4
taher Mohammad | 4 | 1 | 0 | 4 | 0 | 0 | 9
Jawaher Alfirdaws | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Otaibi | 0 | 0 | 1 | 1 | 0 | 0 | 2
Sumayah Alfaifi | 2 | 0 | 0 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 4 | 1 | 1 | 0 | 0 | 0 | 6
Nourah Alfhaid | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 58 | 14 | 14 | 21 | 16 | 65 | 188

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 6 | 0 | 1 | 0 | 0 | 2 | 9
Ali hazzaa | 4 | 0 | 0 | 3 | 3 | 2 | 12
Abdullah Abuthnain | 4 | 0 | 0 | 1 | 0 | 3 | 8
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohad Kmali | 1 | 0 | 0 | 2 | 0 | 1 | 4
Doaa Almutawa | 0 | 1 | 1 | 1 | 0 | 1 | 4
Khaled Sufian | 1 | 0 | 1 | 0 | 0 | 1 | 3
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 0 | 2
Nourah Alfhaid | 1 | 0 | 2 | 1 | 2 | 0 | 6
Asma Alotaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jawaher Alfirdaws | 2 | 1 | 0 | 2 | 1 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 3 | 0 | 1 | 0 | 0 | 0 | 4
Abdallah Ahmed | 4 | 1 | 0 | 0 | 0 | 0 | 5
Abdullah Otaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 40 | 6 | 6 | 12 | 9 | 12 | 85

Please feel free to reach out for any further clarifications.