Subject: Daily performance summary for LiveSalesman team for May 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 May 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for May 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 9 | 0 | 5 | 21
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 5 | 3 | 31 | 0 | 0 | 39
Alhamzi Mohammed | 2 | 1 | 11 | 0 | 0 | 14
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 2 | 7 | 0 | 20 | 29
Amir Aziz | 3 | 0 | 0 | 7 | 0 | 10
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 4 | 36 | 0 | 0 | 40
Aws Adra | 0 | 1 | 8 | 0 | 3 | 12
Mohiuddin Lsm | 0 | 0 | 5 | 0 | 2 | 7
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 12 | 107 | 7 | 30 | 172

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 25
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
Customer Services Total | | | 53
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 3
| | Promo Code | 1
| Policy Related | Delivery Time | 2
| Product Related | (blank) | 1
| | Product Specification | 36
PreSales Total | | | 45
Grand Total | | | 102

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 2 | 2 | 0 | 1 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 10 | 1 | 1 | 1 | 0 | 0 | 13
Syed Ataullah | 0 | 0 | 2 | 0 | 0 | 0 | 2
Jok Kuol | 5 | 9 | 0 | 0 | 0 | 0 | 14
Abu Sufian | 0 | 3 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 15 | 3 | 2 | 0 | 0 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 6 | 6 | 0 | 4 | 2 | 12 | 30
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 0 | 3 | 0 | 3 | 12 | 21
Jok Kuol | 0 | 3 | 5 | 1 | 1 | 5 | 15
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 4 | 7 | 13
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 1 | 3 | 6
Aws Adra | 1 | 1 | 1 | 3 | 2 | 2 | 10
Gaurav Payal | 6 | 4 | 0 | 2 | 3 | 11 | 26
Syed Ataullah | 0 | 0 | 5 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 21 | 15 | 14 | 11 | 16 | 53 | 130

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 3 | 4 | 8
Waseem Ahemad . Khan | 8 | 0 | 3 | 4 | 1 | 6 | 22
Jok Kuol | 0 | 1 | 2 | 0 | 0 | 3 | 6
Aws Adra | 4 | 0 | 0 | 2 | 1 | 2 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 2 | 1 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 1 | 0 | 6
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mohiuddin Lsm | 2 | 2 | 0 | 0 | 0 | 0 | 4
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 4 | 5 | 8 | 8 | 16 | 62

Please feel free to reach out for any further clarifications.