Subject: JajWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 30 May 2022 03:26:22 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RCUMQ0ZJR5 (Harsh ): Incomplete chat, there was no response from the customer after the initial chat. 

Chat ID : RCVMA43JR0 (Harsh ): Incomplete chat, traveller left the chat without any response. 

Chat ID : RCVMN7DKJ7 (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCWM2A8QOA (Harsh ): Incomplete chat, there was no response from the customer after few reponses, hence the chat was closed. 

Chat ID : RC1N4FZNQ8 (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC1NBGRQ5F (Harsh ): Chat was handled well and as per process guidelines and protocols however customer was unresponsive after few responses hence the chat was closed. 

Chat ID : RC2NRP985N (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC3NQW416V (Harsh ): Chat was handled absolutely well and thenresponses were as per process guidelines and protocols.Traveler also rated the chat as good. 

Chat ID : RC3NQW416V (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit