Subject: Re: AVME - High Wait Time
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sun, 29 May 2022 23:52:17 -0700 (MST)

Hello Sir, 

As I can see the raw data is incorrect. Please see few examples: 

1. https://www.avmechat.in/chatInfo/e26bba4ad0f4a982272da0dd48e65b24 ( In raw_data the time difference is 1:00. However, the agent replied within 5 seconds). Screenshot attached 

2. https://www.avmechat.in/chatInfo/94d028e9725fe72595dd5f8c9d6df1a1 ( Time Difference in raw_Data the time difference is 47:58. However, Customer left the chat within 6 seconds) 

3. https://www.avmechat.in/chatInfo/c7bb16d2e35acec75ddccd19d54be204 ( Time Difference in Raw_Data - 34:49. However, Customer left the chat within 9 seconds) 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Deeksha" <[email-masked]> 
Sent: Monday, May 30, 2022 8:58:33 AM 
Subject: AVME - High Wait Time 

Ashish, 

Please can you check even when we don't have high chat volume, why are the wait times so high? Our SLA is 90% under 20 seconds, where as actual is about 53%?? 

Do you even check these reports? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203