Subject: Daily performance summary for LiveSalesman team for May 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 May 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for May 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 5 | 19 | 5 | 29
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 10 | 0 | 2 | 12
Hasan Nour | 1 | 0 | 0 | 1 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 6 | 29 | 2 | 37
Ali Ibraheem | 0 | 9 | 0 | 1 | 10
Jaber Almarri | 0 | 6 | 13 | 4 | 23
Jawaher Alfirdaws | 0 | 1 | 11 | 0 | 12
Nourah Alfhaid | 0 | 1 | 22 | 0 | 23
Sumayah Alfaifi | 0 | 2 | 44 | 1 | 47
Wejdan Alotaibi | 0 | 1 | 26 | 1 | 28
Doaa Almutawa | 0 | 0 | 53 | 17 | 70
Sultan Motawa | 0 | 1 | 0 | 1 | 2
Grand Total | 1 | 42 | 217 | 35 | 295

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 92
| | Fresh fixing pending | 2
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 3
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 129
Live Sales | Pre-Sale | Help in completing the order | 11
| | Help placing new order | 3
Live Sales Total | | | 14
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | Other Enquiry | Offers | 59
| | Payment Methods | 1
| | Store Location | 1
| Policy Related | Return Policy | 1
| Product Related | Product Specification | 1
PreSales Total | | | 63
Grand Total | | | 213

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 1 | 2 | 0 | 1 | 0 | 1 | 5
Ali hazzaa | 1 | 2 | 2 | 1 | 3 | 42 | 51
Doaa Almutawa | 28 | 0 | 0 | 4 | 6 | 6 | 44
Asma Alotaibi | 0 | 1 | 0 | 1 | 0 | 3 | 5
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 3 | 4
! Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 3 | 4
Abdallah Ahmed | 2 | 0 | 0 | 1 | 1 | 1 | 5
Mohad Kmali | 0 | 0 | 1 | 1 | 3 | 7 | 12
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 2 | 3
taher Mohammad | 6 | 0 | 1 | 3 | 0 | 1 | 11
Hasan Nour | 2 | 1 | 0 | 1 | 0 | 2 | 6
Khaled Sufian | 0 | 0 | 0 | 0 | 2 | 1 | 3
Sultan Motawa | 3 | 2 | 1 | 0 | 0 | 1 | 7
Abdullah Abuthnain | 2 | 0 | 1 | 0 | 0 | 1 | 4
Jaber Almarri | 4 | 4 | 0 | 0 | 2 | 0 | 10
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jawaher Alfirdaws | 0 | 0 | 2 | 1 | 0 | 0 | 3
Sumayah Alfaifi | 3 | 0 | 1 | 1 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Otaibi | 0 | 1 | 1 | 0 | 0 | 0 | 2
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 8 | 0 | 2 | 0 | 0 | 0 | 10
Nourah Alfhaid | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 60 | 17 | 13 | 18 | 17 | 74 | 199

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 4 | 1 | 0 | 0 | 0 | 2 | 7
Abdullah Abuthnain | 5 | 0 | 0 | 1 | 1 | 3 | 10
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohad Kmali | 0 | 0 | 0 | 3 | 0 | 1 | 4
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 2 | 3
Asma Alotaibi | 0 | 0 | 0 | 0 | 2 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 2 | 1 | 0 | 6
Ali hazzaa | 0 | 0 | 1 | 2 | 3 | 0 | 6
Nourah Alfhaid | 1 | 1 | 1 | 1 | 2 | 0 | 6
Jaber Almarri | 5 | 1 | 0 | 1 | 1 | 0 | 8
Jawaher Alfirdaws | 1 | 1 | 1 | 1 | 1 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 7 | 1 | 0 | 0 | 0 | 0 | 8
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 5 | 0 | 0 | 0 | 0 | 0 | 5
Wejdan Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 40 | 7 | 3 | 13 | 12 | 10 | 85

Please feel free to reach out for any further clarifications.