Subject: AVME - High Wait Time
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 30 May 2022 03:28:33 +0000

Ashish,

Please can you check even when we don't have high chat volume, why are the wait times so high? Our SLA is 90% under 20 seconds, where as actual is about 53%??

Do you even check these reports?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
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