Subject: Daily performance summary for LiveSalesman team for May 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 May 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for May 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 5 | 15 | 2 | 22
Sumayah Alfaifi | 0 | 7 | 28 | 2 | 37
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 15 | 0 | 4 | 19
Abdullah Abuthnain | 0 | 3 | 60 | 0 | 63
Hasan Nour | 0 | 4 | 1 | 3 | 8
Wejdan Alotaibi | 0 | 2 | 32 | 1 | 35
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 16 | 0 | 16
Doaa Almutawa | 0 | 0 | 64 | 23 | 87
Grand Total | 0 | 36 | 217 | 35 | 288

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 1
| | Delivery Status | 51
| | Fresh fixing pending | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Return item not received | 2
Customer Services Total | | | 79
Live Sales | Pre-Sale | Help in completing the order | 13
| | Help placing new order | 4
Live Sales Total | | | 17
Mattress Related Total | | | 1
No Answer Total | | | 12
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 12
PreSales | Other Enquiry | Offers | 65
| | Store Availability | 1
| | Website/App Issues | 1
| Policy Related | Return Policy | 2
| Product Related | Product Specification | 2
PreSales Total | | | 71
Grand Total | | | 180

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 1 | 1 | 0 | 1 | 0 | 2 | 5
Ali hazzaa | 2 | 1 | 3 | 2 | 3 | 45 | 56
Doaa Almutawa | 26 | 0 | 1 | 5 | 6 | 8 | 46
Asma Alotaibi | 2 | 2 | 0 | 1 | 0 | 3 | 8
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 2 | 3
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 4 | 6
Abdallah Ahmed | 4 | 0 | 0 | 1 | 1 | 1 | 7
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohad Kmali | 0 | 1 | 0 | 3 | 0 | 7 | 11
taher Mohammad | 2 | 0 | 3 | 1 | 1 | 1 | 8
Hasan Nour | 2 | 1 | 0 | 1 | 1 | 1 | 6
Khaled Sufian | 3 | 0 | 0 | 1 | 1 | 1 | 6
Sultan Motawa | 3 | 2 | 0 | 0 | 0 | 1 | 6
Abdullah Otaibi | 0 | 2 | 2 | 0 | 0 | 1 | 5
Abdullah Abuthnain | 0 | 2 | 0 | 0 | 2 | 0 | 4
Jaber Almarri | 6 | 2 | 0 | 1 | 1 | 0 | 10
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jawaher Alfirdaws | 1 | 2 | 2 | 0 | 0 | 0 | 5
Sumayah Alfaifi | 2 | 0 | 2 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 2 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 59 | 20 | 14 | 19 | 16 | 79 | 207

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 2 | 3
Ali hazzaa | 0 | 0 | 1 | 3 | 1 | 4 | 9
Abdullah Abuthnain | 2 | 0 | 0 | 1 | 2 | 1 | 6
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohad Kmali | 0 | 0 | 0 | 3 | 0 | 1 | 4
Asma Alotaibi | 0 | 0 | 0 | 0 | 1 | 1 | 2
Doaa Almutawa | 2 | 1 | 0 | 0 | 0 | 2 | 5
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 1 | 3
Jawaher Alfirdaws | 1 | 3 | 1 | 1 | 1 | 0 | 7
Hasan Nour | 5 | 0 | 0 | 2 | 1 | 0 | 8
Nourah Alfhaid | 1 | 2 | 1 | 0 | 2 | 0 | 6
Jaber Almarri | 0 | 2 | 1 | 1 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 0 | 0 | 2
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 3 | 0 | 0 | 0 | 0 | 0 | 3
Wejdan Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 24 | 10 | 5 | 12 | 9 | 14 | 74

Please feel free to reach out for any further clarifications.