Subject: Daily performance summary for LiveSalesman team for May 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 May 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for May 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 5 | 0 | 1 | 12
Aws Adra | 0 | 1 | 15 | 0 | 7 | 23
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 19 | 1 | 7 | 0 | 3 | 30
Abu Sufian | 20 | 3 | 54 | 0 | 0 | 77
Alhamzi Mohammed | 2 | 2 | 14 | 0 | 0 | 18
Mohiuddin Lsm | 0 | 5 | 15 | 0 | 7 | 27
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 47 | 12 | 110 | 0 | 19 | 188

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 27
| Product Complaint | Complaint within Warranty | 7
Customer Services Total | | | 35
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 11
| Other Enquiry | Offers | 2
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 1
| Product Related | Product Specification | 36
PreSales Total | | | 53
Grand Total | | | 90

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 2 | 0 | 1 | 0 | 0 | 3
Amir Aziz | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 0 | 0 | 0 | 4
Jok Kuol | 13 | 0 | 0 | 0 | 0 | 0 | 13
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 20 | 3 | 2 | 1 | 0 | 0 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 9 | 0 | 1 | 2 | 4 | 10 | 26
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 2 | 5 | 0 | 3 | 1 | 11 | 22
Jok Kuol | 6 | 6 | 0 | 2 | 2 | 4 | 20
Alhamzi Mohammed | 3 | 0 | 0 | 3 | 1 | 7 | 14
Aws Adra | 0 | 1 | 3 | 1 | 4 | 2 | 11
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 2 | 0 | 3 | 7
Gaurav Payal | 4 | 1 | 2 | 0 | 4 | 9 | 20
Syed Ataullah | 0 | 7 | 0 | 0 | 0 | 0 | 7
Mohiuddin Lsm | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 31 | 20 | 6 | 13 | 16 | 47 | 133

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 1 | 0 | 2 | 1 | 3 | 8
Waseem Ahemad . Khan | 0 | 3 | 4 | 0 | 2 | 7 | 16
Jok Kuol | 1 | 2 | 0 | 0 | 0 | 3 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 7 | 0 | 0 | 2 | 1 | 2 | 12
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1 | 1 | 3
Hasan Nour | 3 | 0 | 0 | 2 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 2 | 0 | 0 | 6
Mohiuddin Lsm | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 22 | 6 | 5 | 8 | 5 | 17 | 63

Please feel free to reach out for any further clarifications.