Subject: HFL Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 28 May 2022 06:01:53 -0700 (MST)

Chat transcript : 

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2:11 AM 
John Jansen has joined. 
John Jansen2:11 AM 
contacting you regarding order EH-202205261234-477339 
2:11 AM 
Jason has joined. 
Jason2:11 AM 
Hi! Welcome to our chat support! 
Let me check this for you... 
Jason2:12 AM 
Hi John, apparently it did not go through. I dropped you an email earlier 
Jason2:13 AM 
let me call you keep your lines open pleasse 
John Jansen2:13 AM 
Saw the email, hence the chat 
Jason2:13 AM 
Ill reach out at 9259848495 give me less than 5 mins.. 
thanks 
Jason2:14 AM 
I need to close this chat and reach out to you.. 
Thank you for choosing our website. Please feel free to contact us anytime if you need further assistance. Have a nice time ahead! Goodbye. 
2:14 AM 
Jason has left. 
2:18 AM 
John Jansen has left. 

Audit Feedback : Chat was handled really well and as per process guidelines and protocols. Emailed customer and created ticket : 141706 and processed the order which was unprocessed earlier. 

Thanks and Regards 
Amit