Subject: Daily performance summary for LiveSalesman team for May 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 May 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for May 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 3 | 0 | 0 | 3
Mohad Kmali | 0 | 5 | 0 | 0 | 5
taher Mohammad | 0 | 2 | 20 | 5 | 27
Sultan Motawa | 0 | 0 | 11 | 3 | 14
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 1 | 38 | 0 | 39
Doaa Almutawa | 0 | 2 | 28 | 9 | 39
Sumayah Alfaifi | 0 | 1 | 1 | 0 | 2
Ali Ibraheem | 0 | 0 | 1 | 0 | 1
Asma Alotaibi | 0 | 0 | 20 | 2 | 22
Wejdan Alotaibi | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 15 | 120 | 20 | 157

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 14
| Delivery Related | Delayed Delivery (Furniture) | 2
| | Delivery Status | 16
| | Fresh fixing pending | 1
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refunds after Return | 2
Customer Services Total | | | 37
Live Sales | Pre-Sale | Help in completing the order | 12
| | Help placing new order | 6
Live Sales Total | | | 18
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 22
PreSales Total | | | 23
Grand Total | | | 82

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 2 | 2 | 2 | 3 | 43 | 54
Ali Ibraheem | 2 | 0 | 0 | 1 | 0 | 1 | 4
Doaa Almutawa | 10 | 1 | 5 | 8 | 1 | 8 | 33
Asma Alotaibi | 4 | 0 | 0 | 1 | 0 | 2 | 7
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1 | 2
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 4 | 6
Abdullah Otaibi | 1 | 3 | 0 | 0 | 0 | 2 | 6
Abdallah Ahmed | 0 | 0 | 1 | 0 | 1 | 1 | 3
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohad Kmali | 0 | 1 | 1 | 2 | 0 | 7 | 11
taher Mohammad | 4 | 2 | 3 | 0 | 1 | 1 | 11
Hasan Nour | 2 | 0 | 1 | 0 | 1 | 1 | 5
Khaled Sufian | 5 | 0 | 0 | 1 | 1 | 1 | 8
Sultan Motawa | 6 | 1 | 0 | 0 | 1 | 1 | 9
Abdullah Abuthnain | 0 | 3 | 0 | 0 | 1 | 0 | 4
Jaber Almarri | 9 | 0 | 0 | 1 | 1 | 0 | 11
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jawaher Alfirdaws | 3 | 2 | 1 | 0 | 0 | 0 | 6
Sumayah Alfaifi | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 54 | 18 | 16 | 18 | 11 | 75 | 192

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 4 | 6
Doaa Almutawa | 3 | 0 | 0 | 0 | 0 | 3 | 6
Ali hazzaa | 1 | 1 | 1 | 2 | 1 | 3 | 9
Abdullah Abuthnain | 1 | 1 | 0 | 1 | 1 | 1 | 5
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
! Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohad Kmali | 2 | 0 | 0 | 4 | 0 | 1 | 7
Asma Alotaibi | 2 | 0 | 0 | 1 | 0 | 1 | 4
Hasan Nour | 2 | 0 | 2 | 0 | 1 | 0 | 5
Nourah Alfhaid | 2 | 1 | 0 | 1 | 1 | 0 | 5
Jaber Almarri | 3 | 0 | 1 | 1 | 0 | 0 | 5
Jawaher Alfirdaws | 5 | 2 | 0 | 1 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 5 | 5 | 11 | 5 | 16 | 69

Please feel free to reach out for any further clarifications.