Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 27 May 2022 04:52:43 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RCFEJ2HEVF (Anish): The chat was handled pretty well and as per process guidelines and gathered lead generation details required for the sales team to cb to fulfill his rental request. 

Chat ID: RCCDWRZ2F3 (Harsh): The chat was handled pretty well and as per process guidelines and also answered customer's queries and questions 

Chat ID: RCWCL95T0K (Jason): Incomplete chat, there was no response from the customer after few initial responses and did not answered lead generation details. 

Chat ID: RCSBFRH213 (Anish): The first thing that we need to ask the customer on chat is "what would be the duration of the rental" followed by question " if you want with driver or without driver? Please follow this from next chat onwards as discussed earlier. 

Chat ID: RCSB1O676N (Anis h): C hat was handled well and answered customer's queries and gathered lead generation details required to escalate the request to sales team for fulfilling rent request however need to ask the exact tenure (how many months) for which he wants the car on rent. Please follow this so that exact details are sent to the sales team. 

Thanks and Regards, 
Amit