Subject: Tech Support Candidate - Shreyanshi Dagwar
From: Shreyanshi Dagwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 May 2022 07:18:23 -0400

| | Tech Support Test

Name | Shreyanshi Dagwar
E-mail | [email-masked]
Phone Number | (7422) 8696945607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mandsaur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I restarted my device. Many basic problems can be solved simply by restarting the device.
After that I make sure my internet connection is working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Put the speaker in pairing mode.
2 Switch on bluetooth on mobile device.
3 Tap the name of the bluetooth devices which we want to pair.
4 Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job? | Being a fresher, I think I am very flexible and adaptive to learning new things. I am sure I will be able to contribute something capable to the growth of the company.  I am also a great listener and always oriented towards solving a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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