Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 27 May 2022 03:58:23 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RCGEHQLYAL (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions however customer left the chat abruptly. 

Chat ID : RCHEOXTI7V (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations however missed to ask about the duration of the trip that he was planning. 

Chat ID : RCHEXYYVAV (Harsh ): Incomplete c hat, customer left the chat after a few responses and did not answer lead generation questions. Should have given the customer the response " please go to the itinerary https://jaywaytravel.com/itineraries/summer-in-albania#overview and click on price guide and fill the details to get an instant price estimate option" as this was the reason customer left the chat and he asked about the price twice. 

Chat ID : RCPF3Z4576 (Jason ): Incomplete c hat, customer left the chat after few response before providing the lead generation details required. 

Chat ID: RCRGI9VSML (Harsh ): Repeat customer, contacted again as he did not received call back. Chat was handled really well and as per process guidelines and expectations and a nswered customer's queries/questions. 

Chat ID : RC2HMUH2M1 ( Jason ): Chat was handled extremely well and as per process guidelines and expectations and a nswered customer's queries/questions. 

Chat ID : RC3HAWXZAH (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations however customer did not answer how many persons would be travelling and so he should have asked the question again. 
Chat ID : RC5IXAT6QZ (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit