Subject: [Slack] camille.gras mentioned you in #xport_returns
From: Slack <[email-masked]>
To: "" <[email-masked]>
Date: Fri, 27 May 2022 06:51:13 +0000

Hi Ashish Dabral,

You have a new mention from the glopal workspace (https://glopal.slack.com/x-p959769030997-2186848372244-3571697541479/).

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#xport_returns
View in the archives: https://glopal.slack.com/x-p959769030997-2186848372244-3571697541479/archives/C011BJHR3C5/p1653383488873369

camille.gras (2:41 PM, May 24th)

thanks

Hello @Ashish Dabral https://glopal.zendesk.com/agent/tickets/734198

so CS said we organise the pick up which is not true. As we don’t organise pick up for UPS. Option is not available when they process the return. So ofc nobody show up and the customer is wondering why.
It’s a messy situation as we were not even supposed to contact the customer.
If you can just remind the team to be focus

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